SHIPPING AND RETURNS

FREE SHIPPING IN THE US!

Can you change my order before it is shipped?
Unfortunately, due to real time order processing, we are unable to change your order or add anything to your order after it is placed. However, we can sometimes cancel your order so you can order the correct item.

Please email us immediately at lifewithchelsi@gmail.com and we will be able to discuss what options are available.

What is your refund/exchange policy?
If an item is defective or damaged, we will exchange it for the same item, send us an email at LifewithChelsi@gmail.com and send your item to: PO Box 3742, Glen Allen, VA, 23058, United States.

We offer full site credit for new, unused items in 3 days of delivery. It must also be original packaging.

To complete your refund/exchange, we require a receipt or proof of purchase. Once your return/exchange is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund/exchange.

Please do not send your purchase back to the manufacturer.

Return/Exchange Shipping
To return your product, you should mail your product to:
PO Box 3742, Glen Allen, VA, 23058, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please do not send your purchase back to the manufacturer.

What are your free shipping times?
Free shipping takes 3 - 12 days depending on the item and manufacturer.

What are your expedited shipping times?
Expedited shipping takes 2 -5 days depending on the item and manufacturer. 

How do I track my order? 
Thank you so much for your order! Please allow 3 - 7  business days for manufacturing and processing (depending on item). As soon as your order has been completed, you will receive a shipment confirmation email. If you have not received a shipment confirmation in 14 days, please email us at LifewithChelsi@gmail.com.

If I order multiple items, will I receive them all at once?
We partner with manufacturers around the world, your order may arrive in multiple packages. 

Sale Items 
All sale items are final. No refunds, cancellations or exchanges.

Do you offer international shipping?
If you are outside of the US, please email us with your order and we will manually process your international order.

Shopify
Our store is hosted on Shopify, Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.